Social Responsibility
Complaints and suggestions
If you wish to file a report, a complaint or a suggestion, or to request information from the cooperative, contact the Social Responsibility area through any of these channels.
Official channels
These are the cooperative’s real channels to handle your case.
How to submit your case
Choose a channel
Message on WhatsApp, call or email Social Responsibility. You can also use the printed complaints and claims form.
Describe your case
Say what happened, when and where. If you would like a reply, leave a way to contact you.
Registration and follow-up
The cooperative records the case and handles it according to its Reports, Complaints and Suggestions Procedure.
Information request
To request information, use form RS-P01-F01 or write to the same email address.
Procedures and forms
Communication Procedure
How the cooperative receives, records and responds to communications from stakeholders.
Reports, Complaints and Suggestions Procedure
The steps the cooperative follows to handle reports, complaints and suggestions.
Complaints and claims form (RS-P02-F02)
Form to submit a complaint or claim in writing.
Information request form (RS-P01-F01)
Form to request information from the cooperative.